Rework
The largest hole in most small operations, and it never appears on a single report. A callback produces no invoice, so the hours vanish into the…
Tag: systems
The Two-Week Test
Here is how you find out whether any of this worked, and it takes one week. Leave for two weeks and see what happens. Not gone…
Ordering Your Work Is a Spiritual Act
Twenty-four chapters of mechanics. Here is what is underneath them, stated once, plainly. Order is stewardship. Not a metaphor and not a decoration on a business…